How will the Library contact me?
You may receive notices about your Library account via email or automated phone message.
How do I set my notification preference?
To set your notification preference you may ask for help from a Library staff member at any SSJCPL branch, or call 209-937-8221 (or countywide toll-free 866-805-7323) and speak to a staff member.
Why does the Library prefer to email notices?
Email is faster and saves the Library money.
Why should I prefer email notices?
By choosing email notification you will not only receive notices about your holds and overdue materials, but you will also receive a courtesy email 2 days before materials are due.
Why am I no longer getting paper notices?
The Library no longer sends paper notices by U.S. mail. Please sign up for either email or phone notification by updating your account information. This new method of notifying customers about overdue materials, holds, and charges is an environmentally sound way of communicating information and saves the Library a significant amount of money.
Why am I not getting my email notices?
Many email services (such as Hotmail, Yahoo, Earthlink, and AOL) have settings which can stop you receiving email notices from the Library. These settings may place email notices in your spam or junk mail folder and not deliver them to your inbox. Please make sure your spam or junk mail folder is set to accept messages from firstname.lastname@example.org. Check the Help section on your email provider's Web site for more information.
Will the phone messages give personal information about books I have on hold?
Specific titles of books and fine amounts will not be provided over the phone. The name of the card holder, the information it pertains to, and the library location where holds will be kept will be identified in the message.
Why is the phone message cut-off?
Phone messages are automated and cannot detect a real voice from an answering machine or voice mail service. However, messages will repeat in order to allow your complete access to the information.
Why does the message suggest I will be sent to collections?
Since phone messages are automated the information given is broad. Accounts reflecting fees and fines above $25 may be sent to collections. Receiving a phone notification does not necessarily mean you will be sent to collections, only that it is a possibility for accounts owing more than $25. Questions about accounts may be directed to Library staff, or answered during hours of operation at 209-937-8221 from Stockton or 866-805-7323 from San Joaquin County and elsewhere.