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WiFi Help

 

 

What is Wi-Fi Internet access?

Wi-Fi is high speed wireless Internet access available throughout the library. Anyone who has a working Wi-Fi-enabled device can connect. Wi-Fi access users must comply with Stockton-San Joaquin County Public Library's Wireless Policy.

 

Is there a charge for using Wi-Fi?

There is no charge to connect to wireless access at the library.

 

When Can I Use Wi-Fi?

The Library's Wi-Fi signal is accessible from 7am until 7pm seven days a week.

 

How do I connect?

You will need a compliant 802.11a/b/g wireless device. Many laptop, tablet, phone, iPod, iPad, or similar devices can connect.

 

Is technical support available?

Stockton-San Joaquin County Public Library staff do not offer technical assistance with establishing a wireless connection on your device. They are not allowed to handle any of your equipment.

You are responsible for setting up your own equipment. If you are not familiar with computers or networking, we recommend bringing someone with you who can help you configure your laptop.

The Stockton-San Joaquin County Public Library is not responsible for any changes that you make to your computer's settings and cannot guarantee that your hardware will work with our wireless connection. We recommend that users read their PC and/or Wireless manuals thoroughly.

 

Do I need a library card?

A library card is not required to login to the system.

 

Can I print my documents?

If you need to print you may email the document to yourself for printing at home. Otherwise, you need to save your document(s) to a portable device such as a USB flash drive and then use a library Internet computer with a flash drive which is connected to a printer. You need a library card to use the library computers. You may apply for a card at the Public Service Desk.

 

Am I allowed to use my speakers?

Please use your headphones. You can purchase headphones from the Library for $2.00.

 

Is Wi-Fi access filtered?

Wi-Fi access at Stockton-San Joaquin County Public Library is filtered.

 

How long does a connection last?

Your wireless connection will normally remain connected until you shut down your computer or Wi-Fi. There is no time limit or maximum length of time that you may use the Wi-Fi network. Please complete your work and be ready to leave when the library closes.

 

What factors influence connection speed and signal strength?

Many things can affect the wireless connection speed, as well as the customer's perceived bandwidth. There are various wireless network standards (A, B, G, etc.). Each of these standards offers different connection speeds and different range capabilities. Signal strength can be affected by the distance to the Wireless Access Point, the number of walls separating the device from the Access Point, and other environmental variables. Additionally, older devices (3+ years old) can have difficulty processing today's robust Internet quickly.

 

How to Troubleshoot the Wi-Fi Connection

Windows XP/2000 users:

  1. On your desktop, go to Start>Settings>Control Panel, click Network Connection.
  2. In the Network Connections box, right-click Wireless Network Connection and click Properties.
  3. In the Wireless Network Connection Properties box, select Internet Protocol TCP/IP and click Properties.
  4. Click the option Obtain an IP address and Obtain a DNS server address automatically.
  5. Click OK-OK to exit the properties window.
  6. Right-click Wireless Network Connection and right-click View Available Wireless Networks.
  7. In the Choose a wireless network list you should see an available network with the name [branch name] library.
  8. Select the library network and click Connect if the wireless network doesn't already say Connected.

When in doubt, restart your laptop.

 

Wi-Fi support websites

Apple users: http://www.apple.com/support    
Windows: https://support.microsoft.com/en-us

 

 

 

Limitations and Disclaimers

  • Wireless access is provided as a public service free of charge. The service is on an "as is" basis with no guarantee and no warranty.
  • The library provides access to Web-based browsing, Web-based email, and HTTP-based file downloads. HTTP and HTTPS communication through standard ports (80, 443) is supported.
  • Information passing through the Library's wireless access is not secured and could be monitored, captured, or altered by others.
  • It is solely the customers' responsibility to protect their information from all risks associated with using the Internet, including any damage, loss, theft that may occur as a result of their use of the Library's wireless access.
  • Electrical outlets are limited and are sometimes not ideally located near a table or seating. Customers may not unplug any library equipment to use an outlet. It is highly recommended that customers charge their laptop before visiting the library.
  • The Library assumes no responsibility for the safety of equipment; users must keep their equipment with them at all times.
  • Any restriction or monitoring of a minor's access to the library's wireless network is solely the responsibility of the parent or guardian.
  • Wireless users requiring sound must use headphones and create no noise that might disturb other library users.
  • Library staff members are not able to provide technical assistance, and the library assumes no responsibility for laptop configurations, security or changes to data files resulting from connection to the Library's network.

 

Wireless Policy

SUBJECT:

Electronic Resources –
Wireless Access

Policy
Category
Effective
Date
Page
Number
Access 08/08 100-9

Purpose:

To provide guidelines for the use of Wi-Fi in the Library and to define Library and customer responsibilities regarding Wi-Fi use.
Policy: The Stockton-San Joaquin County Public Library provides wireless access to the Internet for public use.
Guidelines:
  1. Library customers are cautioned that the Library is a public area, which must be shared by Library users of all ages, backgrounds, and sensibilities. Individuals are asked to consider this and to respect others when accessing information and images.
  2. Library customers may not use the library’s wireless network to transmit or receive child pornography; to display to a minor any matter deemed "harmful," as defined in California Penal Code section 313; or to display explicit, graphic, or obscene images that create a hostile work environment for Library staff. (See the Library's policy on Responsible Use of the Library and Its Facilities.)
  3. Library customers are expected to respect intellectual property rights by making only authorized copies of copyrighted or licensed software or data residing on the Internet.
  4. Violation of the Library's Wireless Policy or abuse of networking equipment may result in the denial of access to the wireless network in all SSJCPL branches.
  5. The Library provides and maintains this wireless network as a public service. Patrons are responsible for the setup and configuration of their own equipment. Library staff cannot provide technical assistance to customers using the wireless network.
  6. Library printers are not accessible via the wireless network. To print, a customer must log onto one of the Library’s public use computers.
  7. WARNING: The Library is not liable for the consequences of wireless network use in any way, including the transmission of computer viruses, loss of data or e-mail, or any harm resulting from the use of an unsecured server.
  8. By choosing to use the Library’s wireless service, customers agree to comply with applicable federal and state law, and all policies governing Library use, including: the (1) Library Policy on Internet Access; (2) Responsible Use of the Library and Its Facilities - Implementation; (3) Responsible Use of the Library and Its Facilities; and (4) Wi-Fi FAQs for Public.